Description:
Well-established Brooklyn auto body shop is hiring a full-time Secretary / Office Assistant to manage insurance claims, customer communication, and internal workflow. This position can be done in-office, as long as tasks are completed promptly, accurately, and without distraction.
We encourage the use of modern tools like ChatGPT or AI products to streamline your work. If a tool helps you work better, the company will invest in it.
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Position Details:
Full-Time | Monday–Friday
On-call availability: 9 AM–5 PM
Remote or in-office
Competitive pay based on experience
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Key Responsibilities:
Answer phones and respond to all inquiries professionally
Call and email insurance companies to report claims, confirm payments, and set up inspections
Read police reports to identify insurance and policy information, and notify insurers of vehicle location
Use ChatGPT or Google to find missing contact info and write clear, professional emails
Take estimates and photos from the estimator and submit via CCC ONE or email to adjusters/inspectors
Submit and track DOPs, tow bills, and invoices in CCC ONE
Monitor CCC ONE continuously for new assignments, change requests, approvals, and updates
Send approved estimates to the boss and insurance immediately
Text the internal team when a vehicle is approved for repair to begin workflow coordination
Text and call customers using prewritten templates to provide updates on their vehicle
Follow up with customers when insurance assigns a new vehicle to our shop
Track and manage insurance payments, including:
Customer payment amount and timing
Deductibles and supplements
Delivery method (mail vs. EFT), check number, pay code
Confirm and log all payment details with insurance companies
Dispatch our tow driver when insurance fails to arrange pickup
Create and send professional invoices for deductibles, total loss storage, and other charges
Maintain a visual tracking system (spreadsheet, whiteboard, dashboard, etc.) for all cars and payments
Utilize and integrate new technologies like ChatGPT or other AI tools to improve efficiency—with the company covering expenses when necessary
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Requirements:
Experience with CCC ONE is required
Familiarity with GEICO, State Farm, Liberty Mutual B2B portals
Strong communication, follow-up, and multitasking skills
Ability to maintain professionalism whether writing or speaking directly or via AI
Organized, proactive, and reliable in both remote and in-office environments
Open to using new technologies to improve performance
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To Apply:
Please reply with your resume and a short summary of your experience with CCC ONE and handling insurance claims. We are hiring immediately for the right candidate.
(718) 395-3831